Terms & Conditions
These Terms and Conditions (“Terms”) shall apply to any transaction between Suave Stitch (“SUAVE STITCH”, “we”, “us” or “our”) and its customers (“customer”, “you” or “your”), whether made online (“www.suavestitch.com”) or at any physical location.
SUAVE STITCH reserves the right, in its sole discretion and at any time after receiving your order, to accept, refuse, place on hold or cancel any order you submit to us, including: 1. if your measurements fall outside the range of our available pattern; and 2. the right to limit quantities purchased. Once we receive your order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation does not signify SUAVE STITCH’S acceptance of your order or a confirmation of our offer to sell; but simply an acknowledgement that we received your order.
After receiving your order, SUAVE STITCH may contact you to request clarification, additional or missing information regarding your order or your account including measurements – even pictures – or customizations. It is your sole responsibility to deliver the additional information to SUAVE STITCH in a timely and opportune manner. SUAVE STITCH reserves the right, in its sole discretion, to place your order on-hold or even cancel it if the requested information is not received in time or is incomplete. Orders on-hold will be automatically cancelled 15 days after being submitted if there’s missing information, and a credit will be issued according to these Terms.
In the event SUAVE STITCH makes a change to or cancels an order, we will attempt to notify you by contacting the e-mail and/or phone number provided at the time the order was submitted. If your order is cancelled, SUAVE STITCH will issue a credit for future use equal to the billed amount, per these Terms.
If you wish to make changes or cancel your order, please contact us at firstname.lastname@example.org within 24 hours of submitting your order. Please ensure to double check your fabric selection, measurements and customizations before submitting. Your order will be confirmed and we cannot guarantee changes after this.
If you cancel your order within 24 hours of submission as mentioned above, we will refund your payment within 30 days. We will return the payment through the same payment method, if possible, otherwise return it via direct transfer (Venmo, PayPal, Interac or others). Transfers will be made to the email address of phone number linked to the SUAVE STITCH account.
PRICING AND PROMOTIONS
Prices at SUAVE STITCH can be displayed in US Dollars or Canadian Dollars and can be switched using the currency option in the footer. For any other currency, customers shall be responsible for any currency adjustment, conversion and/or fee charged by their financial institution or payment processor when making a payment in their local currency.
All prices exclude federal, state or provincial sales tax. Taxes are applied based on delivery location.
SUAVE STITCH reserves the right to change prices for its products at any time, and to correct errors that may inadvertently occur, including pricing and promotions, even after you have submitted your order.
Promotional codes or coupons may not be combined, unless expressly stated by SUAVE STITCH. In the event where more than one promotional code or coupon has been used by a customer when submitting an order, whether intentionally or not, SUAVE STITCH, at its sole discretion, reserves the right to: i) limit the number of the promotional codes or coupons applied to the order; or ii) cancel or modify the order, per these Terms.
All promotions and discounts from SUAVE STITCH shall be subject to these Terms as well as the promotion’s own terms and conditions. In case of conflict between these Terms and the promotion’s own terms and conditions, these Terms shall apply.
PRODUCT INFORMATION AND AVAILABILITY
There may be errors, inaccuracies, or omissions that relate to product descriptions, price, offers, and availability on the SUAVE STITCH website. SUAVE STITCH reserves the right to correct any errors, inaccuracies or omissions and to change or update information. SUAVE STITCH also reserves the right to change, update or cancel orders due to such changes in information at any time without prior notice.
SUAVE STITCH has made and will continue to make every effort to display as accurately as possible the information and colors of our products and fabrics in physical form. SUAVE STITCH does not guarantee that the correct product colour or texture will be accurately displayed on your device screen.
Given supply and/or fabrication constraints, some of our products may have limited availability for purchase. SUAVE STITCH cannot guarantee availability of a specific product and reserves the right to remove any product from the SUAVE STITCH website or change its availability for purchase at any time, including after you submit an order. In the event SUAVE STITCH cannot supply a product or a specific fabric you ordered, at its sole discretion, SUAVE STITCH will: i) contact you to select a different fabric for your garments; or ii) cancel the order and issue a credit for future use equal to your purchase price in full. If the new fabric selected has a different price than the fabric originally selected, SUAVE STITCH will issue a credit or charge you the difference accordingly.
SHIPPING AND DELIVERY
SUAVE STITCH may offer free shipping on orders over a certain threshold. For orders outside the United States and Canada or orders that do not meet the free shipping threshold, SUAVE STITCH will charge a shipping fee per order.
SUAVE STITCH will either deliver your order on its own or ship your order via a recognized carrier and will notify you once your order has shipped. Courier shipments require a signature and customers shall be responsible of coordinating and accepting delivery from the carrier.
Prices displayed on the SUAVE STITCH website include duty/customs charges, unless expressly stated otherwise. If you are asked to pay any customs charges on your order within the United States or Canada, please contact us at email@example.com with the respective proof of payment for our review.
Additional shipping charges and duty/customs may apply for addresses outside of the United States or Canada, which shall be the sole responsibility of the customer, as the importer of record.
All estimated shipping dates regarding your order provided by SUAVE STITCH to you, shall be for reference only and may not be considered a guarantee, compromise or commitment from SUAVE STITCH to deliver your order to you on such date. Since the actual delivery of your order can be impacted by events beyond SUAVE STITCH’S control once it has been shipped, SUAVE STITCH cannot be held liable for late deliveries.
If you need your garments for a special event or specific date, we encourage you to submit your order with at least 60 days in advance of your event or date.
ALTERATIONS AND REMAKES
SUAVE STITCH focuses on getting the perfect fit for all its customers. However, this is not possible every single time, so alterations and remakes are required when necessary. Alterations and remakes are free for each customer’s FIRST shirt only, given that SUAVE STITCH manages the alteration.
Make sure to request an alteration within 30 days from the date you received your order. We can note alterations through the video call feature on the website. Alternatively, you can send us details of the alterations with the shirt.
If a remake is needed, SUAVE STITCH will use the same fabric as your original order. However, due to limited availability, some products may be unavailable to be remade, and you may be asked to choose an alternative product or fabric for your remake, per these Terms.
SUAVE STITCH only offers full refunds if a shirt has quality issues. Please note that we do not offer refunds, as fabric for each of your made-to-measure garments is cut based on your measurements and customizations.
Make sure to request a refund within 30 days from the date you received your order. SUAVE STITCH reserves the right to deny refund, and strongly recommends discussing the quality issue before shipping it back for a refund.
The present Terms and Conditions may be modified, amended and/or substituted anytime by SUAVE STITCH at its sole discretion, with or without prior notice. For this reason, we encourage you to review these Terms whenever you visit the SUAVE STITCH website. Your use of our website and any transactions made with the company signify your agreement to these Terms. The most recent Terms posted on SUAVE STITCH.com will be binding on you and SUAVE STITCH.
You agree to hold harmless and indemnify SUAVE STITCH, its agents and representatives against any and all liability, damages or causes of action (however named or described with respect to or arising out of either: (i) your transactions with SUAVE STITCH; or (ii) your breach of any representation, warranty, or other provision of these Terms.
You hereby release, waive and discharge any and all claims of damage, loss or causes of action which you or any of your representatives, heirs, next of kin or assignees may have or which may hereinafter accrue to such persons against SUAVE STITCH, its agents and representatives as a result of your transactions with SUAVE STITCH.
These Terms shall be construed in accordance with all applicable federal, provincial and municipal laws and regulations of SUAVE STITCH’s province or state of incorporation, respectively, and the federal laws applicable therein, without regard to any conflict of law provisions. Any dispute arising under these Terms shall be resolved exclusively by the province, state and/or federal courts of such province or state. The waiver of any provision of these Terms by SUAVE STITCH shall not be considered a waiver of any other provision or of SUAVE STITCH’S right to require strict observance of each of the terms herein. If any provision under these Terms is considered void, null or illegal for any reason by a relevant authority, such provision must be adjusted just enough to correct such nullity or illegality and shall not affect the other provisions hereof.
Terms & Conditions last updated: August 1, 2019